My manager is manipulative and deceitful, and I despise her. Signed, Should I Fake It? Dear Fake It, Should you fake it? No faking allowed.

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Watch as Scott uses a skill we teach in training to state his concerns. If you like what you see, Crucial Conversations Training can help. Did you know we offer training? Before you get the book resources. Are you ready to take the next step? Refine and practice your skills in our award-winning training course. We offer three delivery modalities: live classroom, live online, online, or you can choose a blended solution specific to your needs.

With more than 4 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything.

Get unstuck with best practice skills for high-stakes interactions. All you have to do is fill out the form on this page. Your free resources are now unlocked. These videos will help you take your conversations to the next level.

Download this visual reminder of your newly learned crucial conversations skills and hang it up near your desk. Also get helpful advice on how to get better.

Hear them share entertaining stories and insights.


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They are applicable at any level of an organization and have fundamentally changed our culture for the better…" - Alex Andrews, Rocky Mountain Equipment "Giving our new leaders the skills to effectively and comfortably handle crucial conversations has a tremendous positive impact on their ability to create relationships of trust. Usually such large-scale change produces stress. Skills learned in Crucial Conversations have been essential to minimizing stress and sustaining trust. Performance STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants. Training Your Way Crucial Conversations is available in several delivery formats to address the diverse needs of your organisation. All you need is an Internet connection and a smart phone, tablet, or computer.


Learning Your Way.

And we offer our heartfelt sympathy to any for whom it is worse. Research shows that while times like these bring unavoidable pain and loss, a great deal of our pain is avoidable. The viruses and the earthquakes will happen, but we have great control over how they affect us. Create a gratitude ritual. Our tendency when crises strike, is to focus solely on the threat. We must make a conscious effort to turn attention to what we still have, and I daresay, what we may gain through the hardship. Learn to boss yourself.

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